Where Kits Work
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Care Kits: A New Approach

Patients can do far more than we ever thought possible if we engage them with the right materials at ANY point in the CONTINUUM OF CARE. Those old, ineffective methods and materials simply don’t work. Instead, we have reengineered patient education to drive sustainable behavior change in any setting.

The PATIENT POINT OF VIEW is the key to engagement. Behavioral experts know: Ethnography captures the patient point of view. Our intense observation of patients at home and with providers has revealed barriers and keys to successful self-care while exposing gaps in other methods. These insights form a new approach − THE CSI CURRICULUM.

Fifteen years of comparative studies have proven Care Kits radically improve outcomes at lower cost. Our team of expert educators and clinicians have done the heavy lifting by assembling the curriculum, tools and devices patients need for self-care. A Care Kit is a roadmap drawn with clinical best practices and adult learning principles, all at a 4th grade reading level.

When you give your patient a Care Kit, you

  • Win trust and credibility
  • Increase satisfaction and star ratings
  • Motivate and encourage
  • Drive understanding and self-management
  • Reduce readmissions and cost of care


During the Visit
Use Care Kits and CareKitOnline™ to engage and teach your patients. You’ll be assured they are more prepared for discharge. Use the included devices like the digital scale for HF patients, right at the bedside. The patient will have a model and then practice for success at home. One proven, comprehensive Care Kit program creates consistency and best practices among your staff.

At discharge
No matter how many pamphlets you give or how much time you spend, patients complain they weren’t prepared for home. They’re right!

  • Old materials do not reflect the PATIENT POINT OF VIEW.
  • Patients disoriented from procedures, eager to leave, cannot listen well.

But patients can and will do far more than you ever dreamed possible when they have self-care materials designed from their point of view.

  • 74% lower readmission rates
  • 144% improvement in standardizing staff teaching time
  • 96-100% patient satisfaction scores

The best names in teaching and community hospitals know from experience Care Kits achieve results.

Health Plans & Telemedicine

Proven to Engage Members and Generate Self-Sufficient Patients
Population Health, SDOH, & Care Management are under pressure to show results. Creating self-sufficient patients is the goal.

  • But pamphlets work no better than they do for discharge planners.
  • Care Management by itself, without effective materials, can be challenging. Members either resent the intrusion or have trouble understanding their self-care tasks.
  • Some plans run the risk of not meeting minimum loss ratios. Care Kits count as a quality improvement because their purpose, content, proven results and protocol improve outcomes and patient care.
  • Renewal Time? Use Care Kits to demonstrate the unique services and programs of your plan.

Care Kits engage members because users recognize their own POINT OF VIEW in the kits. Identify high risk members and send a Care Kit direct-to-home.  For higher risk members, call and coach them through the materials. The materials are visual, tangible, and easy to implement without the need for technology or interface upgrades. You’ll be amazed at how your members will respond and be able to stay out of the hospital. Divert one ER visit and save thousands.

Health Plans Image with Care Kit

Demonstrated Results
Care managers increasingly are trained in “Motivational Interviewing,” but old engagement materials often contradict this new style because they are dictatorial and condescending. By contrast, Care Kits allow case managers and members to share a common view of self-care for the care management process. Members are ready and willing to act and Care Managers know exactly what to teach and how to coach it.
The result?

See Why Care Kits Work At Health Plans

Health Plans Video Thumbnail
  • Improved HEDIS and Star Ratings
  • Lower ER rates, fewer readmissions
  • Higher meds compliance
  • Increased loyalty and retention
  • Improved efficiency of your Care Management team!

Home Health

Prepare for the Visit
Trunk stock, simplified!
No more running store to store or making extra trips to deliver a missed item.
With a sealed Care Kit for each patient, you know at a glance everything is packed and ready to go – teaching plan included! Step by step visit plans make it easy to document in your electronic records. And the patient materials are clinically updated for compliance.

Care Kits are Unique
Care Kits are a differentiator! Show them to discharge planners and other providers to win more referrals, especially from ACOs and MCOs. Fifteen years of comparison studies demonstrate Care Kits work:

  • OASIS and HHCAHP scores soar
  • Lapses in self-care,that lead to ER visits and readmissions, disappear!
  • Your CCJR and other bundled payment programs are differentiated

What’s more, Care Kits continue patient care when telemonitoring ends. Care Kits stay with the patient – telemonitors don’t. Care Kits deliver long-term, sustained independence because patients know what to do and how to do it.

Non-Skilled Home Health

Most agencies claim to have exceptional caregivers and great customer service, but these are no longer great points of differentiation. Customers believe these are the ante to compete, or worse, marketing clutter.

Instead, Care Kits offer agencies a clear differentiation strategy that will place it top-of-mind with professional referral sources and clients alike. Combining a Care Kit with trained staff is tangible proof that your agency is different and unique.

Not every elder client has the same health and safety concerns. A quality home care agency prides on the fact that their services are tailored to the client’s physical and mental conditions. Winning agencies show prospective clients that they understand a loved one’s condition and will serve them to manage their self-care.

Best of all, Care Kits require little change from the services you already provide, yet still provide your agency the ability to articulate its value beyond the competition. You’ll see referrals soar.

Skilled Nursing Facility / Therapy

During the Visit
Give residents their own condition-specific Care Kit during their stay. As they recover, they can adopt the tools and self-care materials at their own pace with the oversight of your clinicians. Residents will be better prepared for success when they go home. Care Kit teaching materials creates consistency and higher productivity among your staff – reducing costs while improving outcomes.

Differentiate Your Facility
Acute care hospitals expect the highest standards from their post-acute providers. Those facilities with superior outcomes and higher patient scores will gain more referrals. Added pressures such as readmission penalties and new quality measures are forcing SNFs to up their game. SNFs see better results with Care Kits:

  • Up to 74% lower readmissions
  • Reduction in ER visits and readmissions
  • A differentiated CCJR program
  • Higher patient survey scores
  • More referrals, guaranteed!

Care Kits keep reminding patients what you taught long after their stay.

Employee Wellness

A Different Approach
No one doubts a healthy work force is more productive and loyal, but health programs can fail to be cost-effective and employee-friendly.

Workplace gyms, for example, are great, but it’s hard to say they attract many people who are at risk for disease or wouldn’t otherwise go to a gym.

WELLNESS Care Kits aim at conditions that are precursors to disease, such as Metabolic Syndrome, Weight Loss, Cholesterol, and Stop Smoking the Natural Way.

Because the Care Kits come out of extensive research to define the USER POINT OF VIEW, they do not nag or talk down. Instead, employees and their families embrace lifestyle changes in the kits that integrate into their schedules at their own pace. “My husband lost 75 pounds and I lost 45” reported one employee. The result for employers who have used Care Kits has been improved cost and productivity:

  • Reduced overall costs by more than $56/pmpm
  • Decreased absenteeism
  • Improved communication between employees and their doctors
  • Increased employee satisfaction